Ever heard the phrase “If you don’t have something nice to say don’t say anything.” Well there are definitely some things that you shouldn’t say to an Internet prospect. Remember they found you online and that is where the relationship starts and they do want to speak with you but we have found there are some things you want to avoid when speaking to an Internet prospect.

Top 3 Things You Shouldn’t say to an Internet Prospect

1. I will mail you out a list of properties - This may sound funny but think about it. They found you online so they will want their information on line. Unless you have some large relocation packet that can’t be e-mailed make sure they get it via e-mail or a website.
2. I will set you up to get listings next week - If they found you on the Internet they want things fast and by fast we mean modern day standards of fast. They want things done quickly and don’t have days to wait. Make sure they get their information “as soon as you hang up the phone” or “by tomorrow morning”. This is the speed they are looking for.
3. I will call you as soon as a property meets your criteria - while they certainly do want to hear from you on the phone Internet prospects prefer e-mail or texting and this is the way they want to receive updates about new properties.

Remember Internet prospects want their information quickly and will actually help you by doing much of their research online with you. You just must give them their information quickly and make sure that you use the correct real estate scripts when speaking with them.